Privacy Policy
Zorvite is an AI-powered customer support platform that helps commerce teams manage customer conversations, draft support responses, recover carts, and understand support performance across connected organization tools such as an organization mailbox provider and organization store provider.
Information we collect
We collect account information, workspace information, integration connection data, billing status, operational metadata, and product usage data needed to operate Zorvite.
- Account details such as name, email address, login status, and workspace membership.
- Customer support content from connected integrations when you authorize access.
- Operational metadata such as sync status, timestamps, ticket status, analytics metrics, and usage limits.
- Billing metadata needed to manage subscriptions and plan access.
Organization mailbox provider data usage
Zorvite accesses organization mailbox provider data only to provide user-facing support functionality for your workspace. This includes reading customer support messages from the connected organization mailbox, converting those messages into support conversations, organizing conversations, preparing summaries, drafting replies, sending approved replies, identifying risk signals, and generating support analytics.
Zorvite does not use organization mailbox provider data for advertising. Zorvite does not sell organization mailbox provider data. Zorvite does not transfer organization mailbox provider data to humans except when necessary to provide support, maintain security, comply with law, or respond to your direct request.
Zorvite's use and transfer of information received from provider APIs adheres to applicable API Services User Data Policy requirements, including Limited Use requirements where applicable.
Zorvite does not use organization mailbox provider data or other organization provider API data to develop, improve, or train generalized artificial intelligence or machine learning models. Organization mailbox provider data is processed only to provide the user-facing features described in this policy.
Organization store provider data usage
When you connect an organization store provider, Zorvite may process store, order, customer, product, cart, and related commerce data needed to provide support context, workflow automation, and performance analytics.
How we use data
- To provide the Zorvite platform and connected support workflows.
- To generate drafts, summaries, risk checks, and operational insights.
- To maintain security, prevent abuse, troubleshoot issues, and improve reliability.
- To manage billing, subscriptions, usage limits, and support requests.
Revoking access
You can revoke Zorvite's access to your provider account at any time from your provider account settings under Security → Third-party access → Remove Zorvite. Once access is revoked, Zorvite cannot access new organization mailbox provider data from that account.
You can also disconnect integrations inside Zorvite where available, or contact [email protected] for help.
Data protection and security
Zorvite uses administrative, technical, and organizational safeguards designed to protect sensitive data, including organization mailbox provider content, OAuth tokens, customer support messages, customer records, and integration data.
- Data is transmitted over encrypted HTTPS/TLS connections.
- Production systems use access controls, least-privilege permissions, and authenticated access.
- OAuth tokens and integration credentials are protected as sensitive credentials and used only to operate authorized integrations.
- Access to sensitive data is limited to authorized systems and personnel who need access to operate, secure, troubleshoot, or support the service.
AI and machine learning processing
Zorvite may process selected customer support content through trusted AI and machine learning providers to generate summaries, draft replies, analytics insights, classification results, and workflow recommendations requested by the user.
Zorvite does not use organization mailbox provider data or other organization provider API data to develop, improve, or train generalized AI or machine learning models.
Retention and deletion
We retain data only as long as needed to provide the service, comply with legal obligations, resolve disputes, and maintain business records. See our Data Deletion page for removal options.
Contact
Questions about this Privacy Policy can be sent to [email protected].